Lone Worker Safety Training
Lone Working - Working Alone
This is a one day seminar, specifically tailored for the Lone Worker. Whether lone working in the office/company premises, working off site in an industrial setting, lone working in a care or residential environment, going into peoples homes in a housing or social care situation, or any time a staff member has to lone work outside of the office and/or outside of office hours, this is the ideal training seminar.
The incidence of verbal and physical attacks continue to rise (Unison 2013), and lone workers have a requirement to understand the dynamics involved, how to identify the considerable risks, and how to mitigate these risks by adapting behaviour.
The Lone Worker training seminar is designed to equip lone workers to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive client, how to gain the confidence of the aggressor, how the use of drugs and alcohol may effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.
This type of training is required even where monitored lone worker protection devices are provided, in order to ensure that Lone Workers do not put themselves at risk. The provision of such devices is no protection, under the law, if the individuals are not trained in Lone Worker safety.
The Lone Working seminar is classroom based and optionally may include significant physical intervention training, which requires working in a group, and one to one. Presentation software is utilised, learning outcomes, notes and resources are provided for future reference.
Lone Workers are requested to complete a feedback form on completion of the seminar, in order that we can report to the client how relevant the participants found the training, and links in to our continuous improvement program dedicated to improving our Lone Working seminars and workshops. Role-play is utilised, in order to provide a realistic situation for Lone Workers to deal with, and to ensure that each of the scenarios are practiced in a simulated conflict which has immediate practical benefits to the participants.
There are sections dedicated to Lone Working in general, and for instance; recognising and mitigating risk, safety whilst travelling, and how to escape should an incident occur further information on content can be found in the sidebar. Additional modules are available which provide strategies covering lone working specifically with Mental Health Suffers, Drugs/Alcohol Abusers, those with Leaning Difficulties, Dementia Sufferers, the Homeless, Former Prison Inmates, and how these scenarios may impact client conduct.
The Lone Working seminar is available with or without physical intervention training (Breakaway/Disengagement), as required, in order to fit in with the Risk Management Policy of the client.
The UK Government Health & Safety Executive (HSE) defines a Lone Worker as:
Someone who works by themselves without close or direct supervision. Lone Workers include those who work:
- From a fixed base, such as one person working alone on a premises (e.g. shops, petrol stations, hostels, schools);
- Separately from others on the same premises (e.g. security staff) or work outside normal hours;
- Away from a fixed base (e.g. maintenance workers, health care workers, environment inspectors);
- At home (e.g. home workers);
- In a mobile environment (e.g. taxi and delivery drivers, installation & maintenance workers)
For more information, or to book a Lone Worker Training Seminar, please contact us on 01279 419427, or email from our contact page.