This is a one day workshop / seminar, specifically tailored to  those working in Care Homes and Warden Assisted Housing, and their interactions with residents and visitors.  The course will equip staff to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive resident / visitor, how to gain the confidence of the aggressor, how drugs and illness (in particular Senile Dementia) effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.

The course is classroom based and includes a significant physical intervention training, which requires working in a group and one to one. Presentation software is used, in addition to a number of text based questionnaires; and notes are provided for future reference.  A Certificate of Attendance is presented to all participants, and attendees are requested to complete a feedback form on completion of the course, in order that we can continue to improve our workshops and courses.  Role play is utilised extensively, on order to provide a realistic situation for each member of staff to deal with, and to ensure that each of the theoretical scenarios are practiced in a simulated situation has an immediate practical benefits to the participants.

What Triggers Aggressive Behaviour

Indicators of Aggression and Stress

Body Language and Personal Space

The Language of Aggression

Confrontation Management

Tactics for Dealing with Aggressive Behaviour

Gaining and Maintaining Respect

Diversion and Deflection of Aggressive Focus

Drugs, Illness and Effects on Conduct

The Law

Breakaway and Escape Techniques