Personal Safety in Residential Homes and Warden Assisted Housing

Dealing With Aggression in Residential Homes and Warden Assisted Housing

Includes the following modules:

What Triggers Aggressive Behaviour
Indicators of Aggression and Stress
Body Language and Personal Space
The Language of Aggression
Confrontation Management
Tactics for Dealing with Aggressive Behaviour
Gaining and Maintaining Respect
Diversion and Deflection of Aggressive Focus
Drugs, Illness and Effects on Conduct
The Law
Breakaway and Escape Techniques

This is a one day workshop / course, specifically tailored to Care Homes and Warden Assisted Housing, and the interactions with residents and visitors. The course will equip staff to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive resident / visitor, how to gain the confidence of the aggressor, how drugs and illness (in particular Senile Dementia) effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.

The course is classroom based and includes a significant physical intervention training, which requires working in a group and one to one. Presentation software is used, in addition to a number of text based questionnaires; and notes are provided for future reference. A Certificate of Attendance is presented to all participants, and attendees are requested to complete a feedback form on completion of the course, in order that we can continue to improve our workshops and courses. Role play is utilised extensively, on order to provide a realistic situation for each member of staff to deal with, and to ensure that each of the theoretical scenarios are practiced in a simulated situation has a immediate practical benefits to the participants.