|
This is a one day
workshop / seminar, specifically tailored to those working in Care Homes and Warden
Assisted Housing, and their interactions with residents and visitors.
The course will equip staff to recognise the indicators of aggression, how
to deflect the focus of aggression, how to deal with an aggressive
resident / visitor, how to gain the confidence of the aggressor, how drugs
and illness (in particular Senile Dementia) effect the behaviour of the
aggressor, and what rights and responsibilities are required by both
parties under the law.
The course is classroom
based and includes a significant physical intervention training, which requires
working in a group and one to one. Presentation software is used, in addition to
a number of text based questionnaires; and notes are
provided for future reference. A Certificate of Attendance is presented to
all participants, and attendees are requested to complete a feedback form on
completion of the course, in order that we can continue to improve our
workshops and
courses. Role play is utilised extensively, on order to provide a realistic
situation for each member of staff to deal with, and to ensure that each of
the theoretical scenarios are practiced in a simulated situation has an
immediate practical benefits to the participants. |
Includes the
following modules:
What Triggers Aggressive Behaviour
Indicators of Aggression and Stress
Body Language and Personal Space
The Language of Aggression
Confrontation Management
Tactics for Dealing with Aggressive
Behaviour
Gaining and Maintaining Respect
Diversion and Deflection of
Aggressive Focus
Drugs, Illness and Effects on
Conduct
The Law
Breakaway and Escape Techniques |