Lone Working

Staying Safe When Working Away From The Office

This is a one day workshop / seminar, specifically tailored to Lone Workers where the position takes them into peoples homes, and company premises.   The incidence of verbal and physical attacks is rising (Unison 2009), and lone workers have a need to understand the dynamics involved, how to identify the considerable risks, how to and how to mitigate these risks by adapting behaviour.  

Personal Safety For Lone Workers

Whether in Social Work, Housing, Completing Surveys, Visiting People in their Homes, Off Site Interviewing or in any situation where the work might take staff into the community alone, this seminar is a must.

The personal safety training seminar is designed to equip Lone Workers to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive client, how to gain the confidence of the aggressor, how the use of drugs may effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.

This seminar is appropriate to all Lone Workers who complete Home Visits with clients, and is also recommended for Meals On Wheels Personnel, Personal Care staff, Doctors, Nurses, Community Care staff, Charity Workers, Housing employees, and Medical Home Delivery workers, to mention just a few.

Managing Risks, Identifying Aggression and Withdrawal Strategies

One of the key factors in attacks on Lone Workers is poor Risk Management. By looking at the behaviour of the service provider as well as the service user, conduct that is likely to lead to confrontation is identified, and means of dealing with the situation before it becomes physical are examined. Attendees are prompted to examine their verbal and body language and to assess whether this is angled toward resolution or conflict, and tools to deal with difficult and challenging behaviour are conveyed. Duty of Care is stressed throughout and the Physical Intervention portion is non-invasive, and is specifically designed to avoid strikes. The ethos of the seminar is on prevention and avoidance, conciliation, early withdrawal should aggression become and issue and escape, should the situation become physical.

The course is classroom based and includes significant physical intervention training, which requires working in a group and one to one. Presentation software is used, and notes are provided for future reference. 

The seminar is dedicated to Lone Working, and includes modules on attending a client's home, dealing with the risks, and how to escape should an attack occur.   An additional module is available which can provide strategies covering Drugs, Illness, Learning Difficulties and Effects on client conduct. The seminars are designed for those experienced in working alone and those who are new to the Lone Working arena, bringing new insights to all attendees.

A Certificate of Attendance is presented to all participants, and attendees are requested to complete a feedback form on completion of the course, in order that we can continue to improve our workshops and courses.

For more information, or to book a Personal Safety Training Seminar, please contact us on 01279 419427, or email from our contact page.