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 This
is a one day workshop / seminar, specifically tailored to workers where the
position takes them into peoples homes, and company premises. The incidence of
verbal and physical attacks is rising (Unison 2007), and lone workers have a need to
understand the dynamics involved, how to identify the considerable risks, how
to and how to mitigate these risks by adapting behaviour.
The seminar is designed to equip Lone Workers to recognise the indicators of
aggression, how to deflect the focus of aggression, how to deal with an
aggressive client, how to gain the confidence of the aggressor, how the use of
drugs may effect the behaviour of the aggressor, and what rights and
responsibilities are required by both parties under the law.
This seminar is appropriate
to all those in the who complete Home Visits with clients, and is also recommended for Meals On
Wheels Personnel, Personal Care staff, Doctors, Nurses, Community Care staff,
and Medical Home Delivery workers.
The course is classroom
based and includes significant physical intervention training, which requires
working in a group and one to one. Presentation software is used, and notes are
provided for future reference.
Attendees are requested to complete a feedback form on
completion of the course, in order that we can continue to improve our
workshops and
courses. Role play is utilised extensively, on order to provide a realistic
situation for each member of staff to deal with, and to ensure that each of
the theoretical scenarios are practiced in a simulated situation has an
immediate practical benefits to the participants.
There are sections dedicated to Lone
Working, attending a client's home, dealing with the risks, and how to escape
should an attack occur.
An
additional module is available which can provide strategies covering Drugs, Illness and Effects on
client Conduct.
The course is available with or
without physical intervention training, as required, in order to fit in
with Risk Management Policy.
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Clients
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Includes the
following modules:
Personal Safety:
Outline of Personal Safety and description of the
session
·
Assessing the Risks:
What dangers arise; Areas of risk;
Identifying
risky behaviour
·
Understanding Aggression:
Identifying the signs of aggression;
Triggers to
aggression; How to deal with the aggressor; Personal Space
·
Conflict Management:
Using language, body language and deflection to
manage potential and actual conflicts
·
Dealing with Potentially Dangerous
Situations:
Utilising Life Skills to deal with aggressive and
violent behaviour.
·
Working Safe:
What to look out for when working alone; How to
deal with situations that arise outside of the office; Dealing with people in
their own homes
·
Travel Safe:
Public Transport; Taxi’s; Car
·
Self Defence:
How to prepare and deal with aggressive
behaviour; Escape strategies. (Optional
Module)
·
Self Defence and the Law:
Your rights; What constitutes acceptable Self
Defence actions; What you can do legally to ensure that you are safe
(Optional Module)
·
Physical Intervention:
How to defend yourself; Deal with an attack;
Breakaway techniques
(Optional Module)
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