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Personal Safety for Lone Workers

This is a one day workshop / seminar, specifically tailored to LoneWorkers where the position takes them into peoples homes, and company premises.   The incidence of verbal and physical attacks is rising (Unison 2007), and lone workers have a need to understand the dynamics involved, how to identify the considerable risks, how to and how to mitigate these risks by adapting behaviour.  

The personal safety training seminar is designed to equip Lone Workers to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive client, how to gain the confidence of the aggressor, how the use of drugs may effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.

This seminar is appropriate to all Lone Workers who complete Home Visits with clients, and is also recommended for Meals On Wheels Personnel, Personal Care staff, Doctors, Nurses, Community Care staff, and Medical Home Delivery workers.

The course is classroom based and includes significant physical intervention training, which requires working in a group and one to one. Presentation software is used, and notes are provided for future reference. 

Attendees are requested to complete a feedback form on completion of the course, in order that we can continue to improve our workshops and courses.  Role play is utilised extensively, on order to provide a realistic situation for each member of staff to deal with, and to ensure that each of the theoretical scenarios are practiced in a simulated situation has an immediate practical benefits to the participants.

There are sections dedicated to Lone Working, attending a client's home, dealing with the risks, and how to escape should an attack occur.   An additional module is available which can provide strategies covering Drugs, Illness and Effects on client Conduct.

The course is available with or without physical intervention training, as required, in order to fit in with Risk Management Policy.

 

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Includes the following modules:

         Personal Safety: Outline of Personal Safety and description of the session

·     Assessing the Risks: What dangers arise; Areas of risk; Identifying risky behaviour

·     Understanding Aggression: Identifying the signs of aggression; Triggers to aggression; How to deal with the aggressor; Personal Space

·     Conflict Management: Using language, body language and deflection to manage potential and actual conflicts

·     Dealing with Potentially Dangerous Situations: Utilising Life Skills to deal with aggressive and violent behaviour.

·     Working Safe: What to look out for when working alone; How to deal with situations that arise outside of the office; Dealing with people in their own homes

·     Travel Safe: Public Transport; Taxi’s; Car

·     Self Defence: How to prepare and deal with aggressive behaviour; Escape strategies. (Optional Module)

·     Self Defence and the Law: Your rights; What constitutes acceptable Self Defence actions; What you can do legally to ensure that you are safe (Optional Module)

·     Physical Intervention: How to defend yourself; Deal with an attack; Breakaway techniques (Optional Module)

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