Local and National Government Personal Safety Training
Direct Public Interface
All Public Service Workers with a direct interface with the public are at risk. Almost 2 in 5 workers (38% according to Unison), interviewed in a nationwide study, had experienced verbal abuse in the past 12 months; more than 10% of workers had experienced physical abuse.
Personal Safety Training can assist in giving staff the tools to pick up on the signs and signals that may lead to violent behaviour, and strategies to ensure that they act swiftly to ensure their own safety.
Education
Attacks at Primary Schools have included Education Workers being attacked by parents, children, siblings and strangers. In England alone, there were 221 attacks on teachers last year, and 1,428 between 2000 and 2008.
Teachers and Lecturers can benefit from Personal Safety Training by learning skills to deal with aggression, both from pupils and parents.
A number of Local Authority and Public Schools, Colleges and Academies have taken advantage of the Personal Safety Training seminars, in order to give teachers new skills, and a different perspective of the difficulties faced daily.
Groups and Organisations
Community Centres have been the site of numerous acts of aggression. According to the UK Government, workers in this sector are at a significantly increased risk of violent and abusive behaviour.
Personal Safety Training provide a specific seminar enabling Community Centre staff to respond to difficult situations with a greater degree of confidence and expertise. There are many situations in which Community Centre staff may have to deal with difficult members of the public - this Seminar will give staff the tools they need to handle confrontation.
Personal Safety for Groups and Community Facilities Management
Health Workers
Health Workers are not exempt from violence in the workplace. Over 50% of Social Workers have been subjected to violence in the course of their work. Social workers working with the mentally ill, those with dementia, drug and alcohol issues and children were most at risk. (Also see Nursing & Midwifery).
Personal Safety Training have provided specialist training to a number of Health Trusts, and local GP consortia. Staff have benefitted from training to deal with difficult situations and Breakaway Training in order to deal with any persons who might physically assault staff.
Housing
Housing Charity staff are vulnerable to many kinds of assault, in particular when visiting people in their homes, flats or rooms in a multi use facility. Personal Safety Training can provide staff with the knowledge to predict when difficulties may occur, and strategies, including withdrawal tactics, and if required Breakaway Techniques should a physical attack occur. Whether working with young disadvantaged people, those who have suffered abuse, those who have learning difficulties or those who have been forced to take refuge, these seminars can assist and protect staff in difficult and challenging circumstances.
Leisure Facilities
Public Sport Centre, Leisure Centre and Health Club membership in the UK is around 2.46 million, in addition to the Private Health Club Membership, this is a total of 5.8 million members. Reported incidents involving violence, abuse and threatening behaviour has been rising steadily. Leisure service workers have a high risk of assault with over 100,000 documented cases in 2007/2008.
Sports and Leisure centre staff can benefit greatly from Personal Safety Training, and will be equipped to deal with difficult situations.
Lone Workers
Whether working in the community, completing home visits, working alone in an xxx environment or visiting remote sites, staff can be vulnerable when working alone.
Personal Safety Training provide seminars dealing with the risks of working alone in all areas of employment, and specific advice is given on risk assessment, risk mitigation, and getting into and maintaining good habits. Utilising simple tools and effective strategies to ensure individuals work and travel safe, and escape and extrication strategies should the worst happen. This seminar is among the most popular after our Personal Safety and Breakaway training seminars.
Nursing and Midwifery
The Royal College of Nursing (RCN) states that one third of community nurses working alone have been assaulted or harassed in the last two years. This applies to both the NHS and the Private Sector.
Nurses have to deal with people under the influence of drugs and alcohol, as well as those with mental health issues, Personal Safety Training can reduce the incidence of violent behaviour.
Nurses deal with patients and visitors in stressful situations, with emotions often running high, and in many cases where protagonist may be in the same treatment room.
Public Service (National and Local)
Attacks on Local Government staff have increased greatly in the last 10 years. According to UNISON; the Public Service Levels of violence are high. People have become accustomed to an atmosphere of aggression and violence. Fear is a common element of life in the public services. Reporting is unreliable and risk assessment is patchy. The response to risk is unclear and training is uncommon.
By providing staff with Personal Safety Training, management can ensure that staff are set up to deal with difficult situations.
Schools
Linking with Citizenship and Personal Development courses, Personal Safety Training for Students is a short seminar specifically designed with secondary school year 10/11, college and university students in mind. The course covers a diverse range of Personal Safety advice and contains specific modules covering personal safety on transport, going out, assertiveness and aggression and breakaway techniques.
Students will be advised on how to deal with aggressors, confrontation and how they may respond and remain within the law. Covering difficult areas such as date rape, the seminar is designed to bring young people into the world of adults, and appreciate the difficulties and dangers.
Social Workers
Many Social Workers are involved in home visits. This seminar is appropriate to all those in the Social Work arena and is also recommended for Meals On Wheels Personnel, Personal Care staff, Doctors, Nurses, Community Care staff, and Medical Home Delivery workers.
Personal Safety Training.com have provided training to National Government Departments and many Local Authorities, equipping staff with additional tools.
Transport
Some transport staff face Personal Safety challenges every day of their working life. For instance, statistics from the UK Railway Safety and Standards Board show reported assaults against rail staff is up 24 per cent on the previous year, with 3090 incidents recorded. Road Rage is now widespread, and robberies from commercial vehicles continues to rise.
Personal Safety Training will give drivers and assistants key skills in dealing with confrontation with customers and members of the public. Working within the Company Policy, the Seminar will advise and guide staff on how to deal with confrontation, and criminal incidents.