Personal Safety for Lone Workers

Working Outside the Office

 This is a one day workshop / seminar, specifically tailored to Lone Workers where the position takes them into peoples homes, and company premises.   The incidence of verbal and physical attacks is rising (Unison 2007), and lone workers have a need to understand the dynamics involved, how to identify the considerable risks, how to and how to mitigate these risks by adapting behaviour.
The personal safety training seminar is designed to equip Lone Workers to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive client, how to gain the confidence of the aggressor, how the use of drugs may effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.

The Seminar

The course is classroom based and includes significant physical intervention training, which requires working in a group and one to one. Presentation software is used, and notes are provided for future reference.
Attendees are requested to complete a feedback form on completion of the course, in order that we can continue to improve our workshops and courses.  Role-play is utilised extensively, on order to provide a realistic situation for each member of staff to deal with, and to ensure that each of the theoretical scenarios are practiced in a simulated situation has an immediate practical benefits to the participants.
There are sections dedicated to Lone Working, attending a client's home, dealing with the risks, and how to escape should an attack occur.   An additional module is available which can provide strategies covering Drugs, Illness and Effects on client Conduct.

The course is available with or without physical intervention training, as required, in order to fit in with Risk Management Policy.

The Health and Safety Executive state:

Working alone is not in itself against the law, and it will often be safe to do so. However, the law requires employers and others to think about and deal with any health and safety risks before people should be allowed to work alone.
Employers have responsibility for the health, safety and welfare at work of all of their employees. They are also responsible for the health and safety of those affected by work activities, for example any self-employed people they engage and visitors such as contractors.
These responsibilities cannot be transferred to any other person, including those people who work alone. It is the employer's duty to assess risks to lone workers and take steps to avoid or control risks where necessary.
Employees have responsibilities to take reasonable care of themselves and other people affected by their work activities and to co-operate with their employers in meeting their legal obligations.

For more information, or to book a Personal Safety Training Seminar, please contact us on 01279 419427, or email from our contact page.