Residential Homes and Warden Assisted Housing
Dealing with Aggression
This is a one day workshop / seminar, specifically tailored to those working in Care Homes and Warden Assisted Housing, and their interactions with residents and visitors. The course will equip staff to recognise the indicators of aggression, how to deflect the focus of aggression, how to deal with an aggressive resident / visitor, how to gain the confidence of the aggressor, how drugs and illness (in particular Senile Dementia) effect the behaviour of the aggressor, and what rights and responsibilities are required by both parties under the law.
The Seminar
Includes the following modules:
- What Triggers Aggressive
Behaviour - Indicators of Aggression
and Stress - Body Language and
Personal Space - The Language of Aggression
- Confrontation Management
- Tactics for Dealing with
Aggressive Behaviour - Diversion and Deflection
of Aggressive Focus - Drugs, Illness and Effects
on Conduct - Duty of Care
- The Law
- Breakaway and Escape Techniques
The course is classroom based and includes a significant physical intervention training, which requires working in a group and one to one. Presentation software is used, in addition to a number of text-based questionnaires; and notes are provided for future reference. A Certificate of Attendance is presented to all participants, and attendees are requested to complete a feedback form on completion of the course, in order that we can continue to improve our workshops and courses. Role-play is utilised extensively, on order to provide a realistic situation for each member of staff to deal with, and to ensure that each of the scenarios are practiced in a simulated situation has an immediate practical benefit to the participants.
For more information, or to book a Personal Safety Training Seminar, please contact us on 01279 419427, or email from our contact page.